Refund Policy

1. Scope and Effective Date

1.1 This Refund Policy applies to all purchases of ZeroCorp products, including EAP plans, monthly Subscriptions, and Add-ons, made on or after 10 August 2026.

1.2 It forms part of, and is incorporated into, the Terms of Service. Capitalized terms have the meanings given in the Terms of Service.

1.3 All refunds are processed by Paddle back to your original payment method. Where Paddle acts as merchant of record, Paddle may apply its own refund procedures; ZeroCorp's commitments below apply in all cases where ZeroCorp controls the refund decision.

2. Early Access Program (EAP) — 15-Day Refund with 15% Administration Fee

2.1 Refund window. You may request a refund of your EAP purchase within fifteen (15) days of the purchase date (the "EAP Refund Window").

2.2 Administration fee. Refunds within the EAP Refund Window are paid net of a 15% administration fee (i.e., you receive 85% of the amount paid). The administration fee covers payment processing, VPS provisioning, and onboarding costs incurred at purchase. The fee is expressed as a percentage of the total amount paid for the EAP plan, exclusive of any taxes (taxes are refunded as applicable).

2.3 After the EAP Refund Window. After fifteen (15) days, EAP purchases are non-refundable, except as provided in Section 3.3 (ZeroCorp-initiated discontinuation) or where a refund is required by mandatory law (including statutory consumer-protection rights in your jurisdiction).

2.4 No partial refunds during the EAP Term. Except as set out in Section 3.3, the EAP is a fixed one-time payment for a three-year term; no partial refunds are available for early exit by the Client during the EAP Term.

3. EAP Service Commitment and ZeroCorp-Initiated Discontinuation

3.1 ZeroCorp commits to providing the Service for the full three-year EAP Term, as set out in ToS Section 5.2.

3.2 If ZeroCorp discontinues the Service or is unable to provide it before the end of the EAP Term for reasons attributable to ZeroCorp, you will receive a prorated refund of the unused portion of the EAP amount, calculated as: (remaining days in the EAP Term ÷ total days in the EAP Term) × amount paid, less taxes already remitted to authorities where not recoverable.

3.3 This Section also applies if ZeroCorp terminates your EAP for reasons attributable to ZeroCorp under ToS Section 17.4. It does not apply if your EAP is terminated for your breach of the Terms.

4. Add-ons

4.1 Add-ons are NOT included in the EAP Refund Window. The EAP refund terms in Section 2 apply only to the EAP plan itself, not to any Add-on purchased separately.

4.2 One-time Add-ons: covered by a full-refund window of fourteen (14) days from purchase. After fourteen (14) days, one-time Add-ons are non-refundable except as required by mandatory law.

4.3 Recurring Add-ons: may be cancelled at any time; the unused portion of the current billing period is refunded on a prorated basis.

5. Monthly Subscriptions — 14-Day Guarantee and Monthly Proration

5.1 14-day money-back guarantee. New monthly Subscriptions (Starter, Small, Medium, Pro) are covered by a full refund within fourteen (14) days of the first purchase, no questions asked.

5.2 Monthly proration. After the 14-day guarantee period, you may cancel your Subscription at any time. The Service continues until the end of the current billing period, and the unused portion of the current billing period is refunded on a prorated basis (calculated daily from the cancellation date to the end of the billing period).

5.3 Proration does not apply to the 14-day guarantee (which is a full refund), and no refund is owed for billing periods already completed.

6. How to Request a Refund

6.1 To request a refund, contact us at legal@zerocorp.live or thoseplay@gmail.com (or use the cancellation flow in your dashboard).

6.2 Include your account email and the reason for the request. Refunds are processed within five (5) to ten (10) business days of approval, back to your original payment method via Paddle.

6.3 Refund requests are evaluated by ZeroCorp's automated systems and, where required, by escalation processes. We aim to respond to all requests within five (5) business days.

7. Exceptions and Statutory Rights

7.1 Nothing in this Refund Policy limits your statutory rights under the laws of your jurisdiction, including consumer-protection laws in Singapore, the EEA/UK, or elsewhere.

7.2 In exceptional cases of verified technical issues that prevent service use and that ZeroCorp cannot resolve within a reasonable timeframe, ZeroCorp may, at its discretion, offer a refund or credit even outside the windows above. Such exceptions are evaluated on a case-by-case basis.

7.3 Refunds are not available for: (a) fees already applied to Add-ons or services consumed; (b) charges for third-party services (e.g., Google Workspace, AI model usage) incurred on your behalf; or (c) fraudulent or abusive refund requests, including repeated refund abuse.

8. Contact

For questions about this Refund Policy, contact us at legal@zerocorp.live or thoseplay@gmail.com.