Refund Policy

1. Scope and Effective Date

1.1 This Refund Policy applies to all purchases of ZeroCorp products, including EAP plans, monthly Subscriptions, and Add-ons, made on or after 10 August 2026.

1.2 It forms part of, and is incorporated into, the Terms of Service. Capitalized terms have the meanings given in the Terms of Service.

1.3 All refunds are processed by Paddle back to your original payment method. Where Paddle acts as merchant of record, Paddle may apply its own refund procedures; ZeroCorp's commitments below apply in all cases where ZeroCorp controls the refund decision.

2. Early Access Program (EAP) — 15-Day Refund with 15% Administration Fee

2.1 Refund window. You may request a refund of your EAP purchase within fifteen (15) days of the purchase date (the "EAP Refund Window").

2.2 Administration fee. Refunds within the EAP Refund Window are paid net of a 15% administration fee (i.e., you receive 85% of the amount paid). The administration fee covers payment processing, environment provisioning, and onboarding costs incurred at purchase. The fee is expressed as a percentage of the total amount paid for the EAP plan, exclusive of any taxes (taxes are refunded as applicable).

2.3 After the EAP Refund Window. After fifteen (15) days, EAP purchases are non-refundable, except as provided in Section 3.3 (ZeroCorp-initiated discontinuation) or where a refund is required by mandatory law (including statutory consumer-protection rights in your jurisdiction).

2.4 No partial refunds during the EAP Term. Except as set out in Section 3.3, the EAP is a fixed one-time payment for a three-year term; no partial refunds are available for early exit by the Client during the EAP Term.

3. EAP Service Commitment and ZeroCorp-Initiated Discontinuation

3.1 ZeroCorp commits to providing the Service for the full three-year EAP Term, as set out in ToS Section 5.2.

3.2 If ZeroCorp discontinues the Service or is unable to provide it before the end of the EAP Term for reasons attributable to ZeroCorp, you will receive a prorated refund of the unused portion of the EAP amount, calculated as: (remaining days in the EAP Term ÷ total days in the EAP Term) × amount paid, less taxes already remitted to authorities where not recoverable.

3.3 This Section also applies if ZeroCorp terminates your EAP for reasons attributable to ZeroCorp under ToS Section 17.4. It does not apply if your EAP is terminated for your breach of the Terms.

4. Add-ons

4.1 Add-ons are NOT included in the EAP Refund Window. The EAP refund terms in Section 2 apply only to the EAP plan itself, not to any Add-on purchased separately.

4.2 One-time Add-ons: covered by a full-refund window of fourteen (14) days from purchase. After fourteen (14) days, one-time Add-ons are non-refundable except as required by mandatory law.

4.3 Recurring Add-ons: may be cancelled at any time; the unused portion of the current billing period is refunded on a prorated basis.

5. Monthly Subscriptions — 14-Day Guarantee, 30-Day Founding Customer Guarantee, and Proration

5.1 14-day money-back guarantee (standard). New monthly Subscriptions (Starter, Small, Medium, Pro) are covered by a full refund within fourteen (14) days of the first successful charge for that Subscription, no questions asked. Where a Subscription begins with a free trial, the fourteen (14) days run from the first charge after the trial ends, not from the date of checkout or the first day of the trial. This Section 5.1 is subject to the program exception in Section 5.4.

5.2 Monthly proration. After the guarantee period in Section 5.1 (or, for enrolled Founding Customers, Section 5.4), you may cancel your Subscription at any time. The Service continues until the end of the current billing period, and the unused portion of the current billing period is refunded on a prorated basis (calculated daily from the cancellation date to the end of the billing period).

5.3 Proration does not apply to the guarantees in Sections 5.1 and 5.4 (which are full refunds), and no refund is owed for billing periods already completed.

5.4 Founding Customer Program — 30-day money-back guarantee (exception to Section 5.1). Accounts enrolled in the ZeroCorp Founding Customer Program receive a full refund within thirty (30) days of the first successful charge for their first Subscription, instead of the fourteen (14) days in Section 5.1. This is a one-time benefit, per account and per customer, and applies only to the first Subscription purchased under the program; from the second billing period onwards, Section 5.1 applies. It applies only to a Subscription (monthly, or yearly where the yearly price was paid at the Founding Customer rate). It does not apply to Early Access Program (EAP) purchases, which are governed by Section 2, or to Add-ons, which are governed by Section 4. To claim it, follow Section 6. ZeroCorp's billing records determine whether an account is enrolled in the program and what the date of the first charge was. This Section 5.4 is the only exception to Section 5.1: where any page, advertisement, promotion, or message states a different money-back period, the period that applies is the one stated in Sections 2, 4.2, 5.1, 5.4 and 5.5 of this Policy.

5.5 Yearly Subscriptions. Yearly Subscriptions are covered by the same fourteen (14) day window in Section 5.1, calculated from the first successful charge. After that window, cancelling a yearly Subscription entitles you to a refund of the unused whole months remaining in the yearly term, less the discount applied for yearly billing.

6. How to Request a Refund

6.1 To request a refund, contact us at agent@zerocorp.live or use the cancellation flow in your dashboard.

6.2 Include your account email and the reason for the request. Refunds are processed within five (5) to ten (10) business days of approval, back to your original payment method via Paddle.

6.3 Refund requests are evaluated by ZeroCorp's automated systems and, where required, by escalation processes. We aim to respond to all requests within five (5) business days.

7. Exceptions and Statutory Rights

7.1 Nothing in this Refund Policy limits your statutory rights under the laws of your jurisdiction, including consumer-protection laws in Singapore, the EEA/UK, or elsewhere.

7.2 In exceptional cases of verified technical issues that prevent service use and that ZeroCorp cannot resolve within a reasonable timeframe, ZeroCorp may, at its discretion, offer a refund or credit even outside the windows above. Such exceptions are evaluated on a case-by-case basis.

7.3 Refunds are not available for: (a) fees already applied to Add-ons or services consumed; (b) charges for third-party services (e.g., Google Workspace, AI model usage) incurred on your behalf; or (c) fraudulent or abusive refund requests, including repeated refund abuse.

8. Contact

For questions about this Refund Policy, contact us at agent@zerocorp.live.